Garantii

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O’NEILL WARRANTY

 

GENERAL WARRANTY INFORMATION AND POLICY 

If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry.  Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY. 

 

PRODUCT WARRANTY

All flat-stitched products, glued and blindstitched products,and fluid seam weld products:

• Limited 1-year warranty (from date of original purchase) on  workmanship and materials.

Neoprene Dry Suits, Waterproof Zipper Excluded: 

• Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded: 

• Limited 1-year warranty (from date of original purchase)  on workmanship and materials. 

Accessories: 

• Limited 90-day warranty (from date of original purchaseon workmanship and materials. 

 

THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY 

• Products classified as seconds

• Fading from sunlight 

• Exposure to harsh detergents/chemicals or fabric softeners.

• Alterations • Materials over 1 year (from date of original purchase), or 90 days for accessories

• Repairs or alterations done by anyone other than O’Neill or an O’Neill authorized repair facility 

• Warranty request without original receipt 

 

EXAMPLES OF SUITS THAT WILL BE REJECTED FOR REPAIR

The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.  Home repairs have been done, including but not limited to: 

• Re-gluing of seams using Aqua Seal, or like product. 

• Patching of seams using duct tape, rubber patches, or like product. 

• Re-sewn seams with sewing machine or by hand using needle and  thread.

The suit is clearly worn and should be retired; some symptoms include but are not limited to: 

• Cracked, dry neoprene 

• Product has been misused or improperly cared for Generally, any excessive repairs considering the condition and age of the suit. 

 

O’NEILL RETURNS 

O’Neill does not accept Colour or size exchanges. O’Neill has the right to refuse any returned product that is damaged by any  means including  damage caused by customers.  “Discounted,” “Discontinued,” “Seconds”, and “Altered” suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER 

 

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